Dynamics CRM

Hospitality Complaint Management

Business Situation Our client called upon us to driver service excellent with their hotel estate by delivering their first stage of strategy. slicedbread worked closely with key individuals from the company’s customer services and IT teams to undertake a rapid requirements gathering, and identified a key priority to deliver a solution supporting the complaints management [...]

By |May 5th, 2016|Customer Experience, Dynamics CRM, Hospitality, Testimonials|Comments Off on Hospitality Complaint Management

Sales Focused Office365 Intranet

Business Situation Supporting aggressive growth plans in the our client, a leading estate agency, turned to slicedbread to enhance their Office 365 portal. Technical Situation Supporting aggressive growth plans in the our client, a leading estate agency, turned to slicedbread to enhance their Office 365 portal. The Solution Through clever design the site promoted [...]

By |May 5th, 2016|Customer Experience, Dynamics CRM, Employee Engagement, Testimonials|Comments Off on Sales Focused Office365 Intranet

Clinical Case Management

Business Situation In order to better manage the care for their members our client began the creation of highly specialised teams based around specific conditions. Recognising that the unique needs of different conditions required a highly flexible systems approach. Our client turned to slicedbread to identify and then deliver a system strategy to support these [...]

By |May 5th, 2016|Customer Experience, Dynamics CRM, Employee Engagement, Health, Testimonials|Comments Off on Clinical Case Management

Transport Account Management & Sales

Business Situation Looking beyond basic contact and opportunity management slicedbread worked with the business to develop a strategy for a more broad reaching adoption of CRM technology; enabling rapid application development of business solutions in 25% of the time required to typically develop core systems. The result was system and process support where none existed [...]

By |May 5th, 2016|Customer Experience, Dynamics CRM, Testimonials, Transport|Comments Off on Transport Account Management & Sales

Insurance B2B Sales Automation

Business Situation Our insurance client was undertaking an extensive business transformation programme. This included a review of its current business model, as well as its processes and systems. As part of the programme, they introduced a new sales strategy and required an effective information technology solution to support and drive their processes. To this end [...]

By |May 5th, 2016|Customer Experience, Dynamics CRM, Professional Services, Testimonials|Comments Off on Insurance B2B Sales Automation

Insurance Policy Escalations

Business Situation Having a dependency on manual process and a combination of capturing requests on spreadsheets and in email folders, our insurance client realised significant inefficiencies in coordinating policy escalations from specialist teams to Policy Directors to assess policy coverage against complex claims. Technical Situation slicedbread were selected to design and implement a Dynamics CRM [...]

By |May 4th, 2016|Customer Experience, Dynamics CRM, Professional Services, Testimonials|Comments Off on Insurance Policy Escalations

Education – Student and Staff Portal

Business Situation slicedbread were to provide a slick and engaging intranet that would be used by university students. Working from initial focus groups' input through to creative design, our SharePoint team, together with the client, did just that. Technical Situation Carefully balancing both the priorities of the university with the needs of the students, the [...]

By |May 4th, 2016|Customer Experience, Dynamics CRM, Education, Testimonials|Comments Off on Education – Student and Staff Portal

Healthcare – Microsoft CRM Outcomes Survey

Business Situation Patient Outcome Surveys are a key strategy for our client to ensure they provide the most value to their clients and to their organisation. Through the measurement of care provided they are better able to efficiently allocate scarce resources – hence providing a win win for both their organisation and their clients. [...]

By |May 4th, 2016|Customer Experience, Dynamics CRM, Health, Testimonials|Comments Off on Healthcare – Microsoft CRM Outcomes Survey