It all started when a bunch of “process” people met a bunch of “tech” people and began sharing their frustrations at how long it took to streamline processes with existing technology.
We felt that existing business process management solutions were addressing the wrong problem. For many services business, work simply wasn’t following “workflows” and hence process improvement programmes weren’t achieving their aims.
Our ideas came together under the banner of “life’s not linear”; the idea that we need to enable, automate and streamline a myriad of possible flows and outcomes to assist people in completing their work. This approach is often described as adaptive case management but our concept is so much more than that.
Since then we have tested and refined our work management approach across a variety of different use cases; FSA Complaints, Clinical Case Management, Incident Management, Claims Management, Property Management and Legal Matter Management. Today sharedo is used by more than 50,000 people.