Customer Experience

Insurance Policy Escalations

Business Situation Having a dependency on manual process and a combination of capturing requests on spreadsheets and in email folders, our insurance client realised significant inefficiencies in coordinating policy escalations from specialist teams to Policy Directors to assess policy coverage against complex claims. Technical Situation slicedbread were selected to design and implement a Dynamics CRM [...]

By |May 4th, 2016|Customer Experience, Dynamics CRM, Professional Services, Testimonials|Comments Off on Insurance Policy Escalations

Education – Student and Staff Portal

Business Situation slicedbread were to provide a slick and engaging intranet that would be used by university students. Working from initial focus groups' input through to creative design, our SharePoint team, together with the client, did just that. Technical Situation Carefully balancing both the priorities of the university with the needs of the students, the [...]

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Healthcare – Microsoft CRM Outcomes Survey

Business Situation Patient Outcome Surveys are a key strategy for our client to ensure they provide the most value to their clients and to their organisation. Through the measurement of care provided they are better able to efficiently allocate scarce resources – hence providing a win win for both their organisation and their clients. [...]

By |May 4th, 2016|Customer Experience, Dynamics CRM, Health, Testimonials|Comments Off on Healthcare – Microsoft CRM Outcomes Survey