Business Situation

In order to better manage the care for their members our client began the creation of highly specialised teams based around specific conditions. Recognising that the unique needs of different conditions required a highly flexible systems approach. Our client turned to slicedbread to identify and then deliver a system strategy to support these needs.

Technical Situation

Caring for different life threatening conditions requires a system that is going to assist the nurse, not stand in their way. It must allow flexibility of care processes but also enable best practice to be quickly implemented.

To enable this flexibility, we leveraged Microsoft CRM’s case management capabilities, extending it to encompass care plans and care indicators for the management of these complex conditions. In order to better manage the care for their members, our client began the creation of highly specialised teams based around specific conditions. Recognising the unique needs of different conditions required a highly flexible systems approach.

The Solution

To enable this flexibility slicedbread leveraged Microsoft CRM’s case management capabilities extending it to encompass care plans and care indicators for the management of these complex conditions. Care plans enable the care worker to understand their clinical issues and general concerns and to put in place a plan to manage these for them – ensuring best practice across all cases.