Business Situation

In planning a strategic move to cloud based applications this client required a re-think of their integration architecture to enable them to rapidly interoperate with applications outside their firewall.

Technical Situation

This portal provides a single view of risk across the entire estate through a set of SharePoint enabled risk management tools including incident management, claims management, risk assessments together and environmental risk management processes. Together this set of SharePoint tools provided end to end process support and management intelligence across all risk and exposure areas.

The Solution

At the heart of the solution is a users work bench, their personalised my site where they can access their tasks, keep track of their processes and access documents. Following slicedbread’s user centric design process this highly usable tool enables case workers to keep track of a diverse set of business processes being managed in over 3,000 sharepoint sites.

Underpinning the system is a highly intuitive case management system based on Microsoft SharePoint together MVC extensions and a workflow engine provided by K2. This technology provides what we describe as “assistive” rather than “prescriptive” workflow allowing case workers to effectively manage their case portfolios with being burdened down my administrative overhead.

The solution provides a paperless environment with documents being routed to case workers automatically and altering them of updates to their cases. SLAs are managed across the piece ensuring cases are dealt with swiftly and 3rd party spend is minimised.

As you would expect a set of management dashboards provides end to end visibility.