The legal services market in the United Kingdom is experiencing rapid change as a result of forces including market consolidation, globalisation and regulatory change; leading to greater corporatisation, the use of new legal structures, and an increasing role of technology.
As a forward thinker, Keoghs recognised the need to transform their business early – the need to support their specialist teams and drive efficiencies through advanced technology.
In common with many of their peers, Keoghs have implemented a Windows client based legal case management solution some years previously.
However, as their needs to accelerate processes increased, this solution had become a ‘rusty ball and chain’, preventing rapid changes of processes and limiting Keoghs’ ability to scale to meet customer demands. In seeking to find a replacement case management solution, Keoghs, which refers to itself as non-conventional law firm, had several requirements that the law firm-orientated case management systems couldn’t meet.
Keoghs focus on complex insurance claims together with industry changes required a level of process excellence typically associated with advanced business process management tools. These factors led Keoghs to choose a solution based on K2 and SharePoint.
slicedbread were selected as the preferred partner by Keoghs to implement a single case management solution, called Tracker, that would form Keoghs’ main line of business applications –running 95%
of all their critical processes from case management through to product development and client reporting.
slicedbread were selected for their previous experience of implementing large scale claims case management solutions utilising K2 and SharePoint for clients such as the the Co-Operative, and were able to bring this experience to both de-risk and accelerate Keoghs’ implementation. The solution combined the unique power of SharePoint 2013 across Document Management, Unified Desktop, Collaboration and Analytics together with K2 to manage and optimise business processes and increase overall business maintainability, with legal documents being generated by Qorus docs.
Taking a user centric design approach, Tracker was designed to empower case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios. Providing highly intuitive productivity tools the solution is targeted to save case workers “hours per day”.
Taking an information centric approach underpinned by the solutions advanced analytics, Tracker will enable case workers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence.